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Duties and Responsibilities: Answer telephones and assist customers with service and technical questions as needed Properly schedule appointments and check in customers following Boat N RV Standard Operating Procedures Manage work...

Schedule work orders to technicians ensuring, that by 8:30 am daily, all work is properly routed and staged for each technician. Improve efficiency of technicians by pre planning all work and monitoring daily productivity levels....

Assign work to technicians in a timely manner. Open/close work orders with detailed information and keep up to date. Follow up with technicians and Parts Department to ensure warranty parts are tagged and returned, parts are received and...